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Why Choose Us

Truly Honest. Truly Local.

  • We Believe In The “Home As A System” Approach

    We are trained to identify problems in the home that could hinder the effectiveness and efficiency of your HVAC system prior to installation. We offer in home diagnostic testing, or energy audits, to show you where and how these problems exist.

  • You Talk, We Listen

    We strive to understand our client’s comfort needs first. Then all decisions are made with those needs in mind. A shiny new HVAC system is worthless if it doesn’t meet your needs. You talk, we listen… then we throw in lots of ideas for improvement.

  • We Value Integrity

    We believe in doing business with honesty, integrity and a sincere heart for others. We aren’t going to sell you something you don’t need. We won’t lie to get your business. We will treat you with kindness and respect. The way it should be (and far too often is not).

  • We Know The Industry

    With over a century of combined experience in the HVAC industry, we tackle any project with the best tool any technician can have: experience.

  • We Design Your System to Fit Your Comfort Needs

    Our team of Huntsville AL heating and air comfort experts draws from a wealth of knowledge, training and experience to present you with the best options to realize your goal of a comfortable and pleasant environment for your home.

  • We Stand Behind Our Work

    Every repair that Thomas Service Company performs is handled with diligence and care. We believe in doing something right the first time, and making sure that our clients’ get true value for their hard-earned money.

  • We Provide Big Company Service with Small Company Focus

    Thomas Service Company strives to treat each and every one of our customers with the attention that they deserve. We guarantee a professional, pleasant experience from when you pick up the phone all the way to our technician driving off from your comfortable home. And should you be unsatisfied with any moment of the service you are provided, a member of our team is only a phone call away to ensure that your concerns are addressed in a timely manner. Because we recognize that our customer is not dependent upon us, we are dependent upon our customer.

  • We Focus On Customer Service

    It’s easy to say that you care about customer service, but are you asking your customer how they felt about the experience? Thomas Service Company follows up with you to make sure that you were happy with the service you received. We track the results of our Customer Satisfaction Surveys so that we can be certain that we are delivering our customers service that leaves them with a smile.

  • We Will Be Better Tomorrow Than We Are Today

    We constantly improve. We strive for ZERO defects in all we do, and ALWAYS keep our promises. We do not cut corners. We are committed to providing an HVAC comfort system that will not just meet, but exceed our customer’s expectations regarding value and quality.

  • You Get Our Thomas Promise Every Time

    At Thomas Service Company, we strive to provide the same consistent experience every time you call us. That experience includes four core promises that we make to all of our customers.

The Thomas Promise

Unparalleled Expertise & Passion for Service

As Thomas Service Company, we genuinely appreciate your business and we strive to do things the right way, the way things used to be done. Along with our 10 year parts and labor warranty, this is what we call our Thomas Promise.

  • We Are Founded on Honesty & Integrity

    We genuinely appreciate your business and we strive to do things the right way.

  • We Arrive at Your Home On Time

    HVAC and plumbing needs can't always wait. Call our experts for immediate help.

  • We Will Not Leave a Mess in Your Home

    We genuinely appreciate your business, and we strive to do things the right way

  • We Do What it Takes to Make You Comfortable

    We're so confident you'll be happy with our home comfort services, we guarantee it.

Hear from Our Clients

Voted the #1 HVAC Company in Huntsville
    "Absolutely 5-star service."
    I bought a top-of-the-line HVAC unit from Thomas Service Company last year—a really good experience. When my heat shut off last night, they sent a tech who quickly fixed the issue. They honored their warranty and even found another electric issue I wasn't aware of. Absolutely 5-star service.
    - Gerry N.
    "Always a wonderful experience!"
    Always a wonderful experience with the folks from Thomas Service Company. I have a maintenance plan with them, and they come out regularly to ensure my system is ready for the season. They are always quick to respond to minor questions or issues, and I feel comfortable knowing they have my back!
    - Christopher G.
    "Kindness and respect, always."
    We have been customers since Thomas Service Company opened. We've always been treated with kindness and respect, whether during a major crisis or a regular check-up. The team is delightful and explains everything well. I feel safe and secure until my next visit.
    - Katherine W.
    "Always a wonderful experience with the folks from Thomas!"
    In the past when if I've ever had minor questions or issues, they were always super quick to respond and have a technician come out to inspect my system. I sleep comfortable knowing they have my back in the event I ever have any issues! Thank yall!
    - Christopher G.
    "Highly Recommend"
    The efficiency and expertise exhibited were commendable. I wholeheartedly recommend Thomas Service Company for any HVAC needs. Their team truly goes above and beyond to ensure top-notch service!
    - Chad E.
    "Actually care about the person, not just the job."

    My technician was Thomas. He quickly assessed and fixed the issue, and worked with me to help apply any discounts I was eligible for. He goes above and beyond to make sure that customers are taken care of.

    - Andrew H.
    "Great Service!"
    Our technician, Bob Reedy, was very knowledgeable and thorough. Would highly recommend Thomas Service Co. to anyone in need of HVAC service or installation!
    - Tomas B.
    "Been my go-to for years."
    Very skilled technicians. They know how to answer any question. The latest was Travis. I wouldn't be surprised if he could do this work blindfolded.
    - Former Customer

Ready to Repair or Replace?

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